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PRIVACY POLICY Please enter the verbiage for you PRIVACY POLICY USED BY YOUR VACATION RENTAL PROPERTY MANAGEMENT COMPANY |
Solace Properties (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (the “Site”) and when you access the guest or owner portals linked through the Site (the “Portals”).
By using the Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
(a) Information You Provide. When you submit an inquiry, contact us, or otherwise interact with the Site, you may provide personal information such as your name, email address, phone number, and any details you include in your message.
(b) Portal Access. If you access the guest or owner portals, you may be required to provide login credentials or other identifying information. Please note that these Portals are operated by third-party service providers, and information submitted through them may also be governed by their respective privacy policies.
(c) Technical Information. We may automatically collect certain technical information about your device and browsing activity, including IP address, browser type, and pages visited. This information is collected for site functionality and security.
2. How We Use Your Information
We may use the information collected for the following purposes:
To respond to your inquiries and provide requested information;
To facilitate communication regarding reservations, property management, or services;
To provide access to the Portals;
To communicate with you via text messages as described in Section 3;
To improve, secure, and maintain the Site;
To comply with applicable legal obligations.
3. Text Messaging
Solace Properties may communicate with guests and property owners via text messages for business purposes, including inquiries, booking confirmations, and property management communications.
Any information collected via text messaging, including phone numbers and message content, is used solely for the purposes of providing our services and communicating with you. This information will not be shared with any third parties, except as required by law.
By interacting with Solace Properties via text message, you acknowledge and consent to the use of your information for these purposes.
4. Sharing of Information
We do not sell or rent your personal information. We may share your information as follows:
(a) Service Providers. With trusted third-party providers who assist in operating the Site or Portals, conducting business, or providing services on our behalf, subject to confidentiality obligations.
(b) Legal Requirements. When required to comply with law, regulation, legal process, or government request.
(c) Business Transfers. In connection with any merger, sale, or transfer of assets, your information may be transferred as part of the business.
5. Guest and Owner Portals
The Portals linked through the Site are hosted and operated by third-party service providers. Your use of the Portals is subject to their respective terms and privacy policies. Solace Properties is not responsible for the security, accuracy, or privacy practices of these external platforms.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
8. Children’s Privacy
The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will delete it promptly.
9. Your Choices
You may contact us at any time to:
Request access to or correction of your personal information;
Request deletion of your personal information, subject to legal or contractual obligations;
Opt out of receiving promotional communications.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when posted on the Site, and the “Last Updated” date will be revised accordingly.
By using the Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
(a) Information You Provide. When you submit an inquiry, contact us, or otherwise interact with the Site, you may provide personal information such as your name, email address, phone number, and any details you include in your message.
(b) Portal Access. If you access the guest or owner portals, you may be required to provide login credentials or other identifying information. Please note that these Portals are operated by third-party service providers, and information submitted through them may also be governed by their respective privacy policies.
(c) Technical Information. We may automatically collect certain technical information about your device and browsing activity, including IP address, browser type, and pages visited. This information is collected for site functionality and security.
2. How We Use Your Information
We may use the information collected for the following purposes:
To respond to your inquiries and provide requested information;
To facilitate communication regarding reservations, property management, or services;
To provide access to the Portals;
To communicate with you via text messages as described in Section 3;
To improve, secure, and maintain the Site;
To comply with applicable legal obligations.
3. Text Messaging
Solace Properties may communicate with guests and property owners via text messages for business purposes, including inquiries, booking confirmations, and property management communications.
Any information collected via text messaging, including phone numbers and message content, is used solely for the purposes of providing our services and communicating with you. This information will not be shared with any third parties, except as required by law.
By interacting with Solace Properties via text message, you acknowledge and consent to the use of your information for these purposes.
4. Sharing of Information
We do not sell or rent your personal information. We may share your information as follows:
(a) Service Providers. With trusted third-party providers who assist in operating the Site or Portals, conducting business, or providing services on our behalf, subject to confidentiality obligations.
(b) Legal Requirements. When required to comply with law, regulation, legal process, or government request.
(c) Business Transfers. In connection with any merger, sale, or transfer of assets, your information may be transferred as part of the business.
5. Guest and Owner Portals
The Portals linked through the Site are hosted and operated by third-party service providers. Your use of the Portals is subject to their respective terms and privacy policies. Solace Properties is not responsible for the security, accuracy, or privacy practices of these external platforms.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
8. Children’s Privacy
The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will delete it promptly.
9. Your Choices
You may contact us at any time to:
Request access to or correction of your personal information;
Request deletion of your personal information, subject to legal or contractual obligations;
Opt out of receiving promotional communications.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be effective when posted on the Site, and the “Last Updated” date will be revised accordingly.