Yes. We require a 25% deposit to hold your reservation. This must be paid within 14 days of booking to keep your dates secured. The remaining balance will be due 60 days prior to your arrival date.
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Is there a deposit due at the time of booking?
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What is your cancellation policy?
Guests may cancel up to 60 days prior to arrival for a full refund. Cancellations made within 60 days are non-refundable, however, we’ll do our best to rebook the dates, and if successful, a refund will be issued for the nights rebooked. We kindly ask that any cancellations be made as early as possible to give us the best chance of filling the dates.
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Do you require a security deposit?
All rentals include a non-refundable damage waiver, which provides coverage for accidental damage during your stay, with generous coverage limits for peace of mind. We understand that accidents happen—that’s what the waiver is for! We just ask that you let us know if anything occurs so we can take care of it promptly.
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Are your rentals pet friendly?
Some of our homes do welcome pets! You can use the search filter on our website to find pet-friendly options, or feel free to reach out. We’re happy to help you find the perfect spot.
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What forms of payment do you accept?
We prefer payment by check or e-check. E-check payments can be made quickly and securely through our guest portal. If it’s more convenient for you, we also accept credit cards. Please note that a 3% convenience fee applies for card payments.
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What's included in the rental price? Are there any hidden fees?
All costs are clearly outlined in your rental pricing breakdown—there are no surprise fees after booking. Everything you need for a comfortable stay is included, from home amenities and linens to a fully stocked inventory. The only additional charges would be for any optional services you choose to add.
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Is travel insurance offered?
Yes, we offer travel insurance to help protect your trip from the unexpected, including cancellations, delays, and other covered events. If you're interested, just reach out—we’re happy to provide details and help you add it to your reservation.
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What time is check in and check out?
Check-in is at 4 PM, and check-out is at 10 AM. If the home is ready earlier, we’ll let you know so you can settle in as soon as cleaning and the final inspection are complete.
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Can I request an early check-in or late check-out?
Yes! We’re happy to accommodate early check-ins and late check-outs whenever scheduling allows. Just let us know ahead of time so we can do our best to make it happen.
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Do you provide recommendations for local activities or dining?
Absolutely! Each home includes a welcome book with a curated guide to our favorite local spots. We’re also happy to send you our concierge guide before your arrival so you can plan ahead and book activities in advance. And of course, feel free to reach out anytime with questions—we’re always happy to share local tips!
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What if I have an issue during my stay? Who do I contact?
From the moment you book, you’ll have a dedicated rental manager ready to assist you. If you need anything before, during, or after your stay, just reach out. We’re local and always here to help with whatever you need.
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What are your rental policies?
We’re happy to provide a copy of our rental agreement, which outlines all the terms and conditions.